Terms & conditions
Welcome to Rodriguez Resale Group. Please read these terms and conditions carefully before using our website or services. By accessing or using our website, you agree to be bound by these terms.
Important guidelines
When using our website or services, please keep the following guidelines in mind:
- Review item descriptions and photos carefully before purchasing. All items are sold as described, and most are pre-owned or collectible.
- Payments must be completed at checkout.
- Orders are processed promptly, and tracking is provided when available.
- If you have questions, we encourage you to contact us before purchasing – we’re happy to help.
Limitations of responsibility
Rodriguez Resale Group is not responsible for:
- Misuse of the website.
- Misunderstandings due to incomplete review of item descriptions or photos.
- Issues arising from third-party carriers once an item has shipped.
- Customers are responsible for ensuring their shipping information is accurate and for reviewing item details prior to purchase.
Questions or concerns
If you have a question, concern, or disagreement, the best way to contact us is through our website contact form or the email provided on our Contact page. We review all messages promptly and work directly with the customer to understand the issue. Our goal is to resolve concerns fairly and transparently, whether that means clarification, replacement, refund (when applicable), or another reasonable solution. Customer satisfaction and clear communication are our priority.
Legal compliance
Our Terms & Conditions are intended to comply with applicable federal, state, and local laws, including California consumer protection, privacy, and sales tax regulations where applicable. Customers are responsible for complying with their own local laws and regulations related to purchases. We reserve the right to update our policies as laws or requirements change.